Frequently Asked Questions

Please reach us at itsyourcall369@gmail.com if you cannot find an answer to your question.

WHAT SERVICES ARE PROVIDED BY IT'S YOU CALL?

Answering all your business calls in a reliable professional manner.
Forward the messages to you, via text or e-mail, whichever you prefer.
All messages will be delivered in real time, but no later than 7am the following day.
Schedule appointments for you with your customers, with your provided scheduling platform.
Perform well-check calls and send you notification report.
Perform wake-up calls.
Sent out reminders for important scheduled events or appointments.
Urgent messages will be sent via text, email and if deemed necessary, you will receive a call.
After-hours dispatching is available for emergencies.

WHAT ARE YOUR HOURS OF OPERATION?

Operator hours are from 6am Monday through 8pm Friday.
Weekend/Holiday are by prior arrangement and are not included in the Plans listed on It's Your Call website and are an additional fee.
Weekend/Holiday service are an additional fee with a seperate contract and are on a client to client basis.

DO YOU OFFER EMERGENCY SERVICES?

Yes, we offer emergency services for our customers.
After-hours dispatching, is available, in emergencies.
Calls that have been pre-approved or any emergency call will be directly transferred to you.

IS MY INFORMATION SAFE?

All incoming and outgoing calls and recordings are encrypted.
All correspondence is between your company and my business.
None of your private information is shared with third parties. Please see terms and conditions.
You will recieve no marketing from outside enterprises associated with my business or it's affiliates.

PLANS AND RATES

All fees are due on the day of signing and every 30 days thereafter.
Service begin upon completion of contract and pre-determined date.
Any account in arrears past 3 days will not be tended, until payment is made.
Each party must give 30 days notice, in electronic writing, to end the contract.
All services will be performed and fees must be made throughout that time.